Promise Management: An Integral Part of Organisational Improvement

by Alan Sieler

Introduction

In previous papers we suggested that the critical dimension of organisational activity is the coordination of action; that is, the essence of the effective functioning of any organisation revolves around coordinating the diverse and specialised work roles of many individuals. Without the effective integration of their work efforts, the operation of a business is severely retarded.

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Promise Management: An Integral Part of Organisational Improvement

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